PRIVACY POLICY

This Privacy Policy describes how Solar Privacy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.solarprivacysolutions.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, third parties we work with may automatically collect certain information using tracking technologies such as pixels, web beacons, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services
We use your personal information to provide the Services, including to process payments, fulfill orders, notify you about your account and purchases, arrange shipping, facilitate returns, and enhance your shopping experience.

Marketing and Advertising
We may use your personal information for marketing, such as sending promotional communications by email, text message, or postal mail, and showing advertisements for products or services.

Security and Fraud Prevention
We use your personal information to detect and investigate fraudulent, illegal, or malicious activity. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement
We use your personal information to provide customer support, improve our Services, and maintain our business relationship with you.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. However, blocking Cookies may affect functionality and user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment, legal compliance, and other purposes, including:

With vendors who perform services on our behalf (e.g., payment processors, fulfillment partners, and customer support).
With business and marketing partners for advertising purposes.
To comply with legal obligations, enforce terms of service, and protect our rights and users.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

Security and Retention of Your Information

We take reasonable security measures to protect your information, but no security system is impenetrable. The duration for which we retain your information depends on factors such as legal obligations and business needs.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Right to Access – Request access to your personal information.
Right to Delete – Request that we delete your personal information.
Right to Correct – Request that we correct inaccurate personal information.
Right to Opt-Out – Direct us not to "sell" or "share" your personal information.
Right to Restrict Processing – Request that we stop or limit processing of your information.

You may exercise your rights by contacting us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to escalate your complaint to a data protection authority.

International Users

We may transfer and process your personal information outside your country. If we transfer your information from Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

📩 Email: enquiries@solarprivacysolutions.co.uk
🌍 Website: www.solarprivacysolutions.co.uk

For the purposes of applicable data protection laws, Solar Privacy is the data controller of your personal information.